Intro
SAYLII enables live user testing for hotels and airlines.
Timeline
8 months from napkin sketch to launch
Tech stack
NATIVE IOS, AWS
team
5 Engineers
2 Designers
website
process
How SAYLII captures feedback
MULTIPLE FORMATS
Users are able to submit feedback in any way they choose. Voice, video, short testimonial, drag and drop.
CAPTURING FEEDBACK
The app is placed on front desks and employees phones. The app captures experiences as they happen through voice and video, and then syncs those experiences with multiple websites.
THE END RESULT
Users can share postcards with friends on social media of their experience at the hotel.
TIMELY FEEDBACK
The design was heavily focused on getting the review experience to be less than 30 seconds.
WATCH SAYLII IN ACTION
See SAYLII at the Palace Hotel, SF
SAYLII gets feedback for hotels. In lobbies,
in-room, and on manager's phones.
in-room, and on manager's phones.
Insights driving businesses forward
The data captured by the SAYLII app is distilled into insights.
Using machine learning algorithms insights are pulled from what users are saying.
ENTERPRISE
Reports for managers
Managers can get insights based on sentiments, users or date.
ON THE SPOT DECISION MAKING
The app allows management to make decisions on the spot. There are analytics and loyalty built in for managers to look at no matter where they are.
Details
Some details that make the design pop.
UI Effects
Audio lines are animated once a user taps on the wave.
Onboarding
Explainer comments popup to let a new user know what to do.
Rating System
Users swipe through stamps to give a ranking.
Stickers
Users can drag stickers to the screen to express their experience.
WATCH SAYLII GET USER TESTED
See the design team conduct user testing.
The user testing was done with travelers in Times Square, NY.
THE LOOK AND FEEL
Branding
App icons, logo, website, marketing materials.
process
Breaking down the design process
